Shipping Frequently Asked Questions

Q. How do you calculate shipping and handling charges?
A. We charge a reasonable, non-negotiable flat-rate shipping and handling charge per item, and, unlike other sellers, we will ship as soon as we possibly can at no additional charge. (Other sellers, especially big corporations, may ship many days from payment unless you pay them an additional hefty "rush shipping" charge.)

Q. Which carriers do you use for shipments?
A. Since most of our products are very small and light, we use the US Postal Service to ship your order in most cases. We will always ship with the Delivery Confirmation option, which will confirm that you received your order (notice that, although some info will appear on the USPS website while a package is in transit, a Delivery Confirmation Number's purpose is to confirm reception, and not to track a package whereabouts). In some cases, and at our sole discretion, we will also use FedEx.

Q. Do you ship to P.O. (postal) Boxes?
A. Yes, because we ship with the US Postal Service in most cases.

Q. Can you ship to an address different than my Google account address?
A. We strictly adhere to the Google Checkout Policies, thus we will only ship to the address provided to us by Google. Please change your shipping address within your Google account before completing your purchase with us if you want us to ship to a different address.

Q. Do you combine shipping charges if I purchase multiple items?
A. At this time, you will only get a discount if you purchase a quantity greater than one of the exact same item. If you plan to purchase many different items (ten or more), you may want to contact us for a personalized quote.

Q. I just completed my payment. How long will it take before you ship my order?
A. Please read the product availability status below the Buy It Now line in the item's page, but in the vast majority of cases, we will ship within one business day from your payment (please notice that we do not ship on Saturdays, Sundays, and during Federal Holidays). If you ordered merchandise that requires special assembly and/or testing, such as data suites, batteries, or very hard to find items in general, we will ship within 2-4 business days from your order. If you purchased items items that are of "foreign" origin (that is, accessories for foreign cellular phone models, for example), then we may ship after 5-8 business days. Please email us using the link on the item's page if you need to know how long it will take to ship before your purchase.

Q. Will my credit/debit card be charged immediately upon completing payment?
A. No. Unlike other companies, your card will not be charged until the day we ship (or the day before we ship in some cases). Notice, however, that with some cards (especially debit cards), an authorization may look as a charge to you. The difference between an authorization and a charge is that an authorization will "disappear" (and the funds will be released) unless we do ship within the allotted time, in which case the authorization will be replaced by the actual charge associated with the actual day we charged, not authorized, your card.

Q. I just received confirmation of shipment from you. How long will it take to receive my order?
A. If you live within the USA or its territories, you will receive your order within 3-5 business days (if shipped First Class Mail) or 2-3 business days (if shipped Priority Mail). To receive a free upgrade to Priority Mail, simply purchase at least $100 in merchandise. (If you leave outside of the USA, please see our International Shipping F.A.Q.).

Q. I tried tracking my shipment online at www.usps.com but I see no info. Why?
A. We ship with the USPS Delivery Confirmation option, which will confirm that you received your order, and although some info will appear on the USPS website while a package is in transit, a Delivery Confirmation Number's purpose is to confirm reception, and not to track a package whereabouts. Rest assured that if you receive our shipping confirmation from our shipping dept and from Google, you will receive your merchandise on time in the vast majority of cases.

Q. Can you ship overnight?
A. If the total value of your order is $50 or higher, you may request overnight shipping for an additional charge. We will send you a Google Checkout Invoice to take care of the extra shipping charges and we will ship the same day if paid by 2pm CST. Please understand, however, that if there is a problem with your order and a replacement is needed, we will only be able to send a replacement using regular, not overnight, mail.

Q. Can you ship using my own UPS, FedEx, DHL, etc. account?
A. Unless you have applied and been approved for a corporate account with us, we will not be able to ship using your own UPS/FedEx/DHL account. Please email us to apply for a corporate account if your company plans to purchase from us on a regular basis.

If you still have questions about shipping, you're welcome to email us (your email address and other info is fully protected by our privacy policy).