Returns/Exchanges/Refunds Frequently Asked Questions

Q. If I receive a defective product, will I be able to send it back for a refund?
A. The great majority of our products are fully tested before shipping, just to avoid such situations. We also carefully pack our products in padded envelopes or boxes to avoid shipping damages. In the very rare case that a defective product is received, we will promptly issue an RMA for an exchange, but not for a refund. According to our Terms and Conditions, customers must agree to perform the diagnostic steps that our engineers will email them in cases where a defect is claimed.

Q. I would like to try one of your cellular antennas, and return it if I see no improvement. Is this possible? 
A. This is not possible, because our policy forbids us from selling used items (so if you return an antenna it will be worthless to us, as we wouldn't be able to sell it to anyone). Please see our Antennas F.A.Q. before purchasing one of our signal improvement solutions.

Q. I would like to try one of your data cables/suites, and return it if I cannot achieve what I want. Is this possible? 
A. This is not possible, because data cables/software sales are always final; to avoid "disappointments" with data cables/suites, simply email us from the link on the product's page.

Q. What products can I try and return for a refund if I want to?
A. In general, we do not operate this way, because we will send you what's described on the item's page (or even better). We will, however, exchange merchandise or give you store credit in some special circumstances, and at our sole discretion. As in the previous Q&A, we only sell new items, so returned merchandise has no value to us, and also because the labor costs for testing, printing, packing, sending, etc. cannot be undone.

Q. What happens if you send me a product but it gets lost in transit?
A. All shipments are insured by our private insurance company, hence, we will re-ship your merchandise upon receiving your signed statement of non-receipt. Notice that this is extremely rare, and non-receipt is usually due to wrong or incomplete addresses given to us by our customers. Please double check your address, especially for your Suite/Unit/Apt/Room number, if any. According to our Terms and Conditions, customers that provided us with a wrong or incomplete address, or with an address that has no US Mail receptacle, agree to re-pay the shipping and handling charges before we can re-ship.

Q. Can I cancel my order once it's been placed?
A. Yes, but only within the 15 minutes currently allowed by Google Checkout to do so. After this 15-minute "grace period," your order will be final and non-cancellable for any reason, because many times we generate work orders within minutes from your non-cancelled order, and the process set in motion for your order cannot be "undone".

Q. Is there any price guarantee on your products?
A. Yes. Should we lower the price of an item that you previously bought either temporarily or permanently within 30 days from your purchase, simply email us to immediately receive the difference back on your credit or debit card!

If you still have questions about return/exchanges/refunds, you're welcome to email us (your email address and other info is fully protected by our privacy policy).